PMCS Services, Inc. is committed to ensuring that its website, pmcsservices.com, is accessible to people with disabilities. We have taken active steps to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C), and to Section 508 of the Rehabilitation Act of 1973 (as amended by the Workforce Investment Act of 1998), which requires federal agencies and their contractors to make electronic and information technology accessible to people with disabilities.
As a Texas Department of Information Resources (DIR) contract holder and certified Historically Underutilized Business (HUB), PMCS Services further aligns with the Texas accessibility requirements set forth in:
- Texas Government Code § 2054.456 — requires state agencies to develop and maintain accessible electronic and information resources.
- Texas Administrative Code, Title 1, § 206 — sets accessibility standards for state agency websites and web applications.
- Texas Administrative Code, Title 1, § 213 — governs electronic and information resources (EIR) accessibility standards for state agencies and their vendors.
- Texas HB 3140 — reinforces DIR's authority to establish accessibility standards for state technology purchases.
Last reviewed: March 2025
WCAG 2.1 AAWeb Content Accessibility Guidelines
Our site targets full conformance with WCAG 2.1 Level AA across all four principles: Perceivable, Operable, Understandable, and Robust.
Section 508Rehabilitation Act § 508
As a federal and state government IT contractor, PMCS Services ensures electronic content meets the revised Section 508 standards (36 CFR Part 1194).
TAC § 206 & § 213Texas Administrative Code
State agency engagements adhere to DIR-mandated EIR accessibility standards under TAC Title 1, ensuring products delivered under DIR contracts meet Texas-specific requirements.
ADA Title II & IIIAmericans with Disabilities Act
Our website and customer-facing digital tools are designed to meet ADA requirements for equal access to information and services.
Technical Accessibility Measures
PMCS Services has implemented the following technical measures to achieve and maintain accessibility conformance:
- Semantic HTML5 landmarks (header, nav, main, footer, section, article) for screen reader navigation.
- ARIA labels, roles, and properties (aria-label, aria-labelledby, aria-describedby, aria-live, aria-expanded, aria-haspopup, aria-current) on all interactive and dynamic components.
- Full keyboard navigability — all features and controls are operable without a mouse, including navigation menus, dropdowns, accordions, forms, and modal dialogs.
- Focus management — visible focus indicators on all interactive elements meeting a minimum 3:1 contrast ratio against adjacent colors.
- Color contrast — all text meets WCAG 2.1 AA minimum ratios: 4.5:1 for normal text and 3:1 for large text and UI components.
- Alternative text on all informational images; decorative images marked aria-hidden="true".
- Form fields associated with visible labels; required fields indicated both visually and programmatically; error messages linked via aria-describedby.
- Skip-to-main-content link provided at the top of every page for keyboard and screen reader users.
- Breadcrumb navigation marked as <nav aria-label="Breadcrumb"> with aria-current="page" on the active item.
- Responsive design supporting zoom up to 400% without loss of content or functionality.
- prefers-reduced-motion media query respected — animations are disabled for users who have requested reduced motion in their OS settings.
- Chat widget and all modal dialogs implement focus traps and return focus to the trigger element on close.
Supported Assistive Technologies
This site has been tested for compatibility with the following assistive technologies and browser combinations:
- NVDA (NonVisual Desktop Access) with Google Chrome on Windows
- JAWS (Job Access With Speech) with Microsoft Edge on Windows
- VoiceOver with Safari on macOS and iOS
- TalkBack with Google Chrome on Android
- Windows High Contrast Mode (all major browsers)
- Keyboard-only navigation (all major browsers)
Known Limitations
While PMCS Services strives for full WCAG 2.1 AA conformance, the following limitations are acknowledged and are actively being addressed:
- Third-party embedded content (including certain map widgets and external video players) may not fully conform to WCAG 2.1 AA. We are evaluating accessible alternatives.
- Older PDF documents in our resource library may not be fully tagged for screen reader access. We are updating these documents on a rolling basis.
- Some legacy content pages may not yet reflect all recent remediation work. We conduct periodic audits and prioritize issues by impact.
If you encounter a barrier not listed here, please contact us — your report is treated as a priority.
PMCS Services as an Accessibility Provider
Beyond our own website, PMCS Services delivers end-to-end accessibility remediation as a service to Texas DIR agencies and other government clients. Our capabilities include:
- WCAG 2.1 AA and Section 508 conformance audits for state agency websites and applications.
- Automated and manual testing using axe-core, WAVE, Lighthouse, and screen reader walkthroughs.
- Remediation of HTML, CSS, JavaScript, and PDF content to meet conformance targets.
- Developer training and accessibility-first design system implementation.
- Voluntary Product Accessibility Templates (VPATs) and Accessibility Conformance Reports (ACRs) for DIR procurements.
- Ongoing monitoring and regression testing to maintain conformance after remediation.
These services are available to eligible entities through our active Texas DIR contracts. Contact us to discuss your agency's accessibility requirements.
Feedback and Formal Complaints
We welcome feedback on the accessibility of pmcsservices.com. If you experience any barrier to access, or if any part of this site does not conform to the accessibility standards described above, please contact us. We aim to respond within 2 business days and to resolve reported issues as quickly as practicable.
Accessibility Contact — PMCS Services, Inc.
Email: Web@PMCSservices.com (subject: “Accessibility Feedback”)
Phone: (512) 948-3144
600 Congress Ave, Floor 14, Austin, TX 78701
Formal Complaint Escalation
If you are not satisfied with our response, you may escalate a formal complaint to the following bodies:
Accessibility Tips for Users
Modern browsers and operating systems include built-in accessibility features that can enhance your experience on this site:
Text Size and Zoom
- Press Ctrl + (Windows/Linux) or ⌘ + (macOS) to zoom in; Ctrl − / ⌘ − to zoom out. This site supports zoom up to 400% without loss of functionality.
- Use your browser's built-in Reader Mode (available in Firefox, Safari, and Edge) for a simplified, high-contrast reading experience.
- On mobile, use the built-in pinch-to-zoom gesture or your device's Display & Text Size settings.
Color and Contrast
- Windows: Settings → Ease of Access → High Contrast to activate a high-contrast color theme.
- macOS: System Settings → Accessibility → Display → Increase Contrast.
- Most browsers support forcing your own colors via their accessibility or appearance settings.
Keyboard Navigation
- Use Tab to move forward through interactive elements and Shift + Tab to move backward.
- Press Enter or Space to activate buttons; use arrow keys inside menus and dropdowns.
- Press Escape to close open menus, dialogs, and dropdowns and return focus to the trigger element.
- A "Skip to main content" link appears when you press Tab on any page — use it to bypass the navigation menu.
Screen Readers
- Windows: NVDA (free, nvaccess.org) or JAWS with Chrome or Edge.
- macOS and iOS: VoiceOver is built in — activate with ⌘ + F5 on Mac or triple-click the Side/Home button on iPhone.
- Android: TalkBack is built in — activate via Settings → Accessibility → TalkBack.
